Frequently asked questions and answers
If you have any questions, need further clarification, or would like additional information about our products and services, please do not hesitate to reach out. You can easily contact me via the form, and I will make sure to respond as quickly as possible. Your inquiries are important, and I am happy to provide any support or guidance you may need to ensure a smooth and satisfactory experience.
Return Policy
- 14-day return period applies (also in accordance with EU law).
- The goods must be in undamaged condition, with labels and in their original packaging.
- Proof of purchase is required.
- In case of damage or signs of use, additional costs of 50% of the value of the goods may be charged.
- Custom-made or personalized products are non-returnable.
International orders:
- Any customs or import duties are charged according to the
regulations of the buyer's country and are the buyer's responsibility. - We're happy to answer any questions you may have on this matter and help if you need any guidance.
Shipment
- We ship worldwide.
- If your country is not available on the list when placing an order, please write to me.
- Standard delivery time: 1–10 business days , depending on location and carrier.
- Orders are typically processed within 1-2 business days unless otherwise stated.
- After shipping, you will receive an email with a tracking number.
- We use the services of DHL, FedEx, DPD and local carriers (e.g. InPost).
- Customers outside the EU are responsible for any import duties and taxes.
Production
My products are made both locally and in collaboration with select partners around the world. I carefully choose production locations to ensure the highest quality and fair value. Each piece is created with a passion for design and attention to detail, making it truly unique. I use premium materials and innovative techniques to craft exclusive, personalized designs.
