A sum greater than the parts: material, process, form, precision,
weight, temperature, tactility, motion, emotion, curiosity, contrast,
sensation, humor, wit, culture, elegance, Alcantara, leather, steel,
aluminum, carbon fiber, silicone, nylon, glass, paint, plastic, fabric,
milled, turned, coated, brushed, anodized, struck, molded, cut, sewn,
adhered, stamped, engraved, embossed, polished, layered, engineered.
Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be in the same condition that you received it – unused, with tags, and in its original packaging.
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A receipt or proof of purchase is required.
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Return shipping costs are not refundable.
To start a return, please contact us at tomizodesign@gmail.com
If your return is accepted, we will provide:
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Instructions on how and where to send your package.
Items sent back without prior approval or without following the instructions will not be accepted. You can always contact us with any return-related questions.
DAMAGES AND ISSUES
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at tomizodesign@gmail.com so we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned:
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Made-to-order and personalized products
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Sale items
If you have questions about a specific item, please contact us before making a purchase.
EXCHANGES
The fastest way to get the item you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
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The same eligibility requirements apply: items must be unworn or unused, with tags, in their original packaging, and proof of purchase must be provided.
REFUNDS
Once we’ve received and inspected your return, we will notify you whether the refund has been approved.
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If approved, your refund will be processed automatically to your original payment method within 10 business days.
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Please allow additional time for your bank or credit card provider to post the refund.
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If more than 11 business days have passed since approval and you haven’t received your refund, contact us at tomizodesign@gmail.com
